Eco-Lily – Terms and Conditions of Use
Last updated: 19/5/2025
Welcome to Eco-Lily, your trusted online store for eco-friendly and sustainable products. By using our website (www.eco-lily.com) and purchasing products from us, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. About Us
Email:info@eco-lily.com
Phone:+07342621859
Address:66 Warwick road, London, Postal Code : SW59EJ
Contact Email: info@eco-lily.com
2. Eligibility
By using our site, you confirm that all information provided is accurate and complete.
3. Products & Descriptions
We strive to ensure all product details, descriptions, and prices are accurate. However, errors may occasionally occur. If we discover an error, we will notify you as soon as possible and offer the option to reconfirm your order or cancel it.
Note: Product colours may vary slightly due to screen settings.
4. Orders & Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order if:
- The product is out of stock
- Payment has not been authorised
- There are errors in product or pricing information
We accept payments via secure third-party providers such as Stripe and PayPal.
5. Shipping & Delivery
We deliver within the UK and internationally to selected locations. Delivery times are estimates and not guaranteed. Full shipping details can be found on our Shipping Policy.
Eco-Lily is not responsible for delays due to customs or courier disruptions.
6. Returns & Refunds
If you are not satisfied with your purchase, you may return it within 14 days of receiving your order, in line with your rights under the UK Consumer Contracts Regulations.
To qualify for a return:
- Products must be unused and in original packaging
- You must contact us via email before returning items
Refunds will be processed within 14 days of receiving the returned goods. Return postage is the responsibility of the customer unless the item is faulty.
More details can be found in our Returns Policy.
7. Sustainability Commitment
Eco-Lily is committed to ethical sourcing, plastic-free packaging, and reducing our environmental footprint. However, while we carefully curate our product selection, we do not guarantee full lifecycle sustainability for each item.
8. Intellectual Property
All content on the Eco-Lily website – including text, images, logos, and graphics – is the property of Eco-Lily or its suppliers. You may not use or reproduce any content without express written permission.
9. User Conduct
You agree not to:
- Use the website for any unlawful purpose
- Interfere with the site’s operation or security
- Post or transmit any malicious code or harmful content
We reserve the right to suspend or terminate access if these terms are violated.
10. Privacy
We value your privacy. Please read our Privacy Policy to understand how we collect, use, and protect your information in accordance with the UK GDPR.
11. Liability
Eco-Lily shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products. Our total liability shall not exceed the purchase price of the product in question.
12. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
13. Changes to These Terms
We reserve the right to amend these terms at any time. Updates will be posted on this page, and your continued use of the site constitutes your agreement to the revised terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 info@eco-lily.com
